Secondary operations¶

Void¶

A void of sale allows the complete cancellation of issued documents without financial consequences for the end customer. The operation is equivalent to a refund without penalties. During the successful voiding of the order all tickets and EMDs included in the order are cancelled. Voiding is possible before the expiry of the time limit set by the carrier in the fare rules of the offer.

Void process page

To perform voiding, you must:

1. Open the paid order containing issued forms (tickets, EMDs).

2. On the order management panel, ensure that the «Cancel» section is active, and click it to navigate to the voiding interface.

3. In the «Cancel» section interface select the forms (tickets/EMDs) to be voided.

4. Select the action for the flight segments:

«Save Segments» – the tickets/EMDs are voided, but the segments are saved in the order without tickets/EMDs; the segments remain available for viewing and possible subsequent payment.
«Cancel Segments» – the tickets/EMDs are voided, and the segments are marked as cancelled with the «XX» status; the information is retained for reporting and audit purposes.
«Delete Segments» – the tickets/EMDs are voided, and the segments are completely removed from the order.

5. Click the «Confirm» button to perform the operation.

After the operation is completed:

The selected tickets/EMDs receive the voided status.
The funds are returned to the source of payment.
The flight segments are processed according to the selected action.
The order is updated: information about the voided tickets/EMDs and modified segments is displayed in the interface.
All additional services associated with the order are automatically voided together with the main order.

The flight segments are cancelled after voiding the sale

Refund¶

Refund allows calculating and processing the return of funds for carriage and additional services in accordance with the rules of the carrier and other service providers. Before performing a refund, it is necessary to review the fare conditions, which determine the rules and possible penalties.

Refund calculation view

To refund an order follow the steps:

1. Open the order to refund.

2. Click the «Refund» section on the order management panel.

3. Set the refund type — «Voluntary» or «Involuntary».

4. Click the «Calculate Refund» button to obtain the preliminary amount.

5. Verify the calculated refund amount.

Note: If multiple forms of payment are used during the refund process, the system will display their names and amounts for each.

6. Check the checkbox «I agree with the refund calculation».

7. Click the «Refund» button to process the operation.

After the refund is processed, the funds are returned to the source of payment, and the current state of the order is updated and displayed in the «Order» section.

Notes:

The refund procedure cannot be reversed.
In the current version, only the Automatic refund mode is available. The Manual mode is unavailable.
A refund notice will be added to the document immediately after all tickets and EMDs in the order.
The checkbox for generating the refund notice is automatically selected. If no refund receipt is needed, you may clear the checkbox.
When refunding an order with insurance, it is possible to perform a full refund of the order with insurance or a partial refund of only the insurance product.
When refunding an order with additional services (baggage, seat selection, meals, etc.), all services are automatically refunded together with the main order.
For each refund penalty (if there are several) and for each passenger, a separate EMD is issued.
To view the calculation breakdown, click the «Details» button in the passenger block.
The refund procedure is always performed in the order currency; if necessary, you may temporarily select a different currency to view the refund amount.

Exchange¶

Order Exchange. Automatic calculation¶

Itinerary exchange allows changing the itinerary segments in the order with automatic calculation of the change cost. The system calculates the additional payment for the exchange, taking into account the selected exchange type, currency, and form of payment.

Exchange calculation view

To perform an exchange, perform the following steps:

1. Open the order to exchange.

2. Click the «Exchange» section on the order management panel.

3. Select «Route» in the «Route/Passenger Data» toggle.

4. Specify the segments for the exchange calculation and fill in the new itinerary parameters:

departure city/airport;
arrival city/airport;
departure date;
if necessary, add multiple legs for calculation (maximum 2 connecting segments).

5. Select the form of payment for the exchange.

6. Click the «Exchange Calculation» button to receive the itinerary exchange options.

7. Select the appropriate option by clicking the «Select» button.

8. Verify the calculated price breakdown for each passenger (using the «Details» button).

9. Confirm your agreement with the exchange calculation by clicking the corresponding checkbox.

10. Click the «Exchange Tickets» button to perform the operation.

The new segments and tickets will be displayed in the «Order» section after a successful exchange.

Notes:

The itinerary exchange cannot be cancelled after confirmation.
Segments not specified in the exchange calculation remain unchanged.
The user takes full responsibility for performing the exchange after agreeing to the conditions.
By default, the currency permitted for the user is used; if there is no permission for the selected currency, the operation will not be executed.
Before confirming the exchange, it is necessary to verify the correctness of the amount, the selected form of payment, and consent to the conditions.

Order Exchange. Manual calculation.¶

Manual exchange calculation is not available in the current version.

Order Exchange. Modification of Passenger Details After Payment. Automatic calculation.¶

This functionality is available in an order containing tickets and allows changing passenger data after the order has been paid. The user may change the passenger's last name, first name, middle name, date of birth, category, and gender. The passenger's last name and first name cannot be removed from the PNR — only modification is permitted.

A preliminary exchange cost calculation does not guarantee that changes can be made: some carriers prohibit changing passenger data or impose additional restrictions. Before using this option, it is recommended to review the fare conditions of the selected offer or consult with the airline.

Passenger data modification exchange view

To change passenger data after payment, perform the following steps:

1. On the order control panel, click the «Exchange» section.

2. In the «Route/Passenger Data» toggle, select «Passenger Data».

3. Select the passenger to modify the data from the passenger list (only one passenger can be selected).

4. Modify the passenger data: last name, first name, middle name, date of birth, category, or gender.

Note: To discard changes, click the «red cross» button in the passenger data block.

5. Click the «double checkmark» button in the passenger data block to save the changes in the application cache.

Exchange price block

6. Click the «Exchange Calculation» button to calculate the preliminary cost of the requested changes.

7. Click the checkbox "I agree with the exchange calculation".

8. Click the "Exchange tickets" button to apply the changes to the order.

The tickets will be updated after a successful exchange. The system will open the «Order» section displaying the current passenger data. If the airline prohibits the exchange of passenger data, the system will notify the user.

Notes:

If the form of payment has been changed after the exchange calculation, the exchange must be recalculated. Without recalculation, the system will use the form of payment from the previous exchange.
Editing passenger contact details after order payment is unavailable in the current version.
Changing a passenger category from a passenger with a seat to a passenger without a seat, and vice versa, is prohibited.

Passenger Data Modification after payment. Manual Calculation¶

Passenger data modification after payment in Manual Calculation mode is not available in the current version.