Secondary operations

Void

The user has access to the process for voiding transportation and ancillary services, including the option to retain segments in the Order.

In the current system implementation, a single «Cancel» button is used to cancel both unpaid and paid orders. Depending on the order's status, this button triggers either a voiding or a cancellation process.

For a paid order, if the voiding function is available for issued documents, the «Cancel» button will be active. Upon navigating to the document voiding section, the user can select which specific documents to void and choose whether to retain or remove the associated segments.

The system provides flexibility: it is possible to void the sale of each ancillary service separately while maintaining the paid itinerary, or the user can initiate a full void of the entire order..

Void process page

During the void process, the user is provided with segment management options. The selected option determines the state of the order displayed in the «Order» section upon completion:

• «Save segments»: The sale will be voided, but the flight segments will be kept active within the Order.

• «Cancel segments»: The sale will be voided, and the flight segments will be cancelled. A historical record of these segments will remain in the Order.

• «Delete segments»: The sale will be voided, and the flight segments will be permanently removed from the Order.

The flight segments are cancelled after voiding the sale

• «Delete segments»: The sale will be voided, and the flight segments will be permanently removed from the Order.

Refund

The refund procedure enables the user to calculate and process the reimbursement of funds paid for the itinerary and ancillary services, in accordance with the rules of the carrier and other service providers.

Refund section view

Before initiating the refund, the user must review the terms and conditions of the ticket fare and ancillary services. To do this, a «Rule» button is available within the «Itinerary» information block. Clicking this button will open the fare rules in a separate pop-up window (refer to the Fare Rules section).

To perform a refund, the user must navigate to the «Refund» section on the Order management panel.

The procedure for refunding tickets and ancillary services consists of the following stages:

• Stage 1: Calculation of the refundable amount.

• Stage 2: Confirmation of the calculated refund amount.

• Stage 3: Processing the financial reimbursement: Printing an EMD (Electronic Miscellaneous Document) for the refund fee, if required by the carrier's rules.

Important Note on EMDs: If a carrier's rules specify a fee for each individual ticket charge levied during cancellation, a separate EMD must be issued for each such fee. A separate EMD is also issued for each passenger.

Important Note on Refund: A Refund Receipt is automatically generated during the Order refund process. If the passenger needs no refund receipt, the user can mark the No refund receipt checkbox on the Refund page before clicking the Refund Tickets button.

When refunding an order with ancillary services, an automatic refund is applied to all such services, in accordance with the provider's tariff rules.

Important Note on Insurance services: If the order to refund contains insurance services, it can be refunded with the main Order or it can be refunded separately from the main Order.

1) The refund calculation and processing can be performed in the following modes:

• Automatic – The system calculates the refund based on the carrier's fare rules. If the refund conditions are complex, manual processing is required.

• Manual – The user manually calculates and enters all refund elements. Manual calculations must adhere to the carrier's fare rules..

By default, the system performs refunds in Automatic mode. To switch to Manual mode, the user must mark the «Manual» checkbox. The Manual mode will be available in future versions.

2) The type of refund calculation and procedure can be:

• Voluntary: Processed in accordance with the fare rules established by the service provider. This typically involves deducting applicable cancellation penalties.

• Involuntary: Processed by overriding standard fare rules, following the provider's specific procedures for Involuntary Refunds, the rules of the Air Code of the Russian Federation, and other legal documents mandating a full refund of the service cost.

By default, refunds are processed as Voluntary. The user can change the refund procedure type via the «Calculation Rules» dropdown list.

3) Refund Currency Selection

• The user has the ability to change the currency for the refund calculation. However, the refund will be executed in the currency that the user is authorized to use for sales in the current Point of Sale. If the user is authorized to use the selected currency for sales in the current Point of Sale, it is required to revert to the default currency, recalculate, and then process the refund.

• By default, the "Currency" field is filled in with the currency code that the user is authorized to use for sales in the current Point of Sale.

• If the user selects a currency in which they are not authorized to operate, the refund procedure will become unavailable after the calculation is complete. To proceed, the user must revert to the default currency, recalculate, and then process the refund.

To calculate a refund, the user must set the following parameters:

• Refund calculation and processing mode (Automatic or Manual)

• Refund type (Voluntary or Involuntary)

• Refund calculation currency (if a change is necessary)

By clicking the «Refund Calculation» button, the user initiates the preliminary refund calculation. The calculation details can be viewed using the «Expand Refund Details» toggle button.

Refund calculation view

To complete the refund procedure, the user must:

1) Verify the refund calculation and accept it by checking the "Agree with the refund calculation" checkbox.

2) Click the “Refund tickets” button to process the refund for itinerary and ancillary services.

Upon successful completion of the refund, the user will be redirected to the «Order» section.

Important Note: Once initiated, the refund procedure cannot be cancelled.

Exchange

Order Exchange. Automatic calculation

This function allows for an itinerary exchange within a booking with automatic re-pricing. The procedure is performed in three consecutive stages.

Execution stages:

1) The user selects new routings for the exchange and initiates the calculation of available options.

2) The system provides the calculated exchange options. The user selects a suitable option from those offered.

3) The user confirms the selected option, and the system executes the itinerary exchange.

Key conditions:

1) By default, the system uses the currency permitted for the user and applies a voluntary exchange calculation, unless the user specifies otherwise.

2) Exchange data is inherited from the initial pricing quote. If any parameters are modified, a recalculation is required.

3) To exchange the itinerary for only some passengers in the booking, the booking must be split beforehand.

Special conditions:

1) A confirmed exchange cannot be cancelled.

2) Segments not included in the exchange calculation remain unchanged.

3) The user accepts full responsibility for the exchange procedure by agreeing to the terms and conditions.

Before requesting the exchange calculation, the user may adjust the following parameters:

1) Exchange Type:

• Voluntary — According to fare and carrier rules (usually involving penalties/surcharges).

• Involuntary — Due to circumstances provided for by aviation regulations (e.g., flight cancellation).

Currency:

If the selected currency is not permitted for the user, the system will not perform the exchange operation.

Payment Type:

The default payment type is set to "Cash". If necessary, it can be changed to another available payment method.

After configuring the parameters, click the "Exchange Calculation" button. The system will display all itinerary exchange options matching the specified conditions.

Exchange calculation view

The user can select the conditions for the exchange calculation. The calculation can be performed as either a Voluntary exchange (following the carrier's standard fare rules) or an Involuntary exchange.

The user can select the currency for the exchange calculation. If the user is not authorized to process transactions in the selected currency, the exchange will not be completed.

The user can change the payment method for the exchange. The default payment method is set to "Cash".

By clicking the "Exchange Calculation" button, the user will be presented with a list of available options that match the specified search criteria.

Next, the user selects the desired reissue option. To do this, the suitable option must be selected in the list of exchange proposals, and the "Select" button must be clicked. If it is necessary to return to the re-pricing options, the user can click the "Show offers" button.

Exchange offers search results

After selecting the most suitable reissue option, the user can view the detailed breakdown for each passenger by expanding the reissue fee line. The MixVel Cashier web application will display the additional collection (or refund) amount for the exchange separately for each passenger and as a total for the entire booking. This allows for an immediate assessment of the financial implications of the exchange, both overall and for each specific passenger.

Exchange calculation view

Before proceeding with the exchange, the user must verify the correctness of the reissue amount and the selected payment method, and confirm their agreement with the re-pricing by ticking the corresponding checkbox.

Total exchange cost with the selected payment method

Therefore, the sequence of actions to perform an itinerary exchange is as follows:

1) The user must open the booking in the system.

2) Navigate to the "Exchange" tab on the booking management panel.

3) In the "Route/Passenger Data" toggle, select "Route".

4) The system will display a new itinerary input form with the following mandatory fields:

• Segments for Re-pricing (to be selected from the existing itinerary)
• New Itinerary Departure City/Airport
• New Itinerary Arrival City/Airport
• New Itinerary Departure Date

Additional Options:

• Adding multiple routings for calculation via the "+" button.

• Specifying up to two connecting segments per new routing.

After selecting a suitable exchange option:

5) The user must confirm agreement with the exchange terms and conditions. 6) Click the "Exchange tickets" button to execute the operation and initiate automatic fiscalization of the payment.

All financial transactions related to the exchange are automatically fiscalized at the moment the "Exchange tickets" button is clicked.

Order Exchange. Manual calculation.

Manual exchange calculation is not available in the current implementation.

Order Exchange. Modification of Passenger Details After Payment. Automatic calculation.

Passenger data modification exchange view

Note: A passenger's surname and first name cannot be deleted from an order; they can only be corrected.

Important Notice: A preliminary reissue calculation does not guarantee the possibility of passenger data modification. Name modifications may be prohibited by certain carriers. Airlines may also impose specific rules governing when passenger data can be modified after a ticket has been issued. It is strongly advised to consult with the airline before using this option.

Procedure for Passenger Data Modification After Payment

To modify passenger data after payment, the user must:

1. Be in an active order.

2. Select "Exchange" on the management panel.

3. On the exchange page, select "Passenger Data".

4. Select the passenger for modification from the list. Only one passenger can be selected at a time.

5. Modify the passenger's data as required.

Data Modification Constraints in the Current Version:

• Changes to passport or ID document details are not available.

• The user can modify:

• Surname

• First Name

• Middle Name

• Date of Birth

• Passenger Type (Category)

• Gender

Restrictions: It is prohibited to change a passenger's category from an occupying seat (e.g., Adult) to a non-occupying seat (e.g., Infant) or vice-versa.

Managing Changes:

• Discard Changes: Click the “red cross” button in the passenger data row. Unsaved changes will be ignored.

• Save Changes for Calculation: Click the “double checkmark” button. Changes will be saved for the preliminary calculation, but the original passenger data remains unchanged until the exchange is fully processed.

• Perform Exchange Calculation: Click the “Exchange Calculation” button once changes are saved. The application will display the preliminary reissue cost and passenger data modification cost.

Exchange cost calculation block

Proceeding with Reissue:

• Confirm agreement with the calculated amount by checking the corresponding checkbox.

• Click the “Exchange tickets” button to execute the reissue operation and fiscalize the payment.

Exchange Outcomes:

• Successful Exchange: Tickets are reissued, and the user is redirected to the Order page (default “Order” tab).

• Failed Exchange: If the airline prohibits passenger name changes, the user receives the following notification: “Passenger name change is prohibited for this airlin

Important Final Considerations:

• The reissue operation cannot be cancelled once initiated.

• If the payment method is changed, the reissue must be recalculated. Without a new calculation, the payment method from the previous calculation will be used.

Editing passenger contact information (e.g., phone number, email address) after payment is not available in the current version of the application.

Passenger Data Modification after payment: Manual Calculation

Passenger data modification after payment in Manual Calculation mode is not available in the current implementation.