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Technical support

If the user encounters difficulties using the MixVel Cashier Web-Application, or if issues with the MixVel API or other questions regarding the MixVel environment occur, the user may contact Technical Support by using the "Support" item (in the collapsed menu view, the "headphones" icon) in the vertical menu and completing all fields of the form, or by sending an email to support@mixvel.com.

To specify the subject of the request, the user must use two fields:

  • Category (drop-down list, mandatory field)

  • Subcategory (drop-down list, mandatory field)

If the user selects the "Other" category or the "Other" subcategory, the MixVel Cashier Web Application will prompt the user to specify the subject and the field will be mandatory.

The user may attach screenshots and other files to the email. The size of each file is limited to 100 MB. A maximum of 10 files in total may be added to a single request.

Feedback form on the support page

Drop-down list of request categories