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Technical support

If the user encounters difficulties using the MixVel Cashier Web-application, experiences issues with the MixVel API, or has other questions regarding the MixVel environment, the user can contact technical support by:

Using the «Support» item (represented by a headphone icon in the collapsed vertical menu) within the MixVel Cashier Web-application and completing all fields in the form.

Sending an email directly to support@mixvel.com.

To specify the topic of the request, the user must use two mandatory dropdown fields:

  • Category (mandatory dropdown list);

  • Subcategory (mandatory dropdown list).

If the user selects the «other» category or «other» subcategory, the MixVel Cashier web application asks to clarify the subject of the request; this field becomes mandatory.

The user can also attach files to the request (screenshots or other). The maximum size of each file is limited to 100 MB. Up to 10 files can be attached to one request.

Feedback form on the support page

Drop-down list of request categories