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Technical support

If the user encounters difficulties using the MixVel Cashier Web-application, experiences issues with the MixVel API, or has other questions regarding the MixVel environment, the user can contact technical support by:

  • Using the «Support» vertical menu item (represented by a headphone icon);

  • Sending an email directly to support@mixvel.com.

To contact technical support from the application follow the steps below:

1. Define the Request:

Specify the topic of the request by completing the two fields:

  • Category (mandatory dropdown list)

  • Subcategory (mandatory dropdown list)

Note: If the user selects «Other» as the category or «Miscellaneous» as the subcategory, the application will ask to specify the topic in a mandatory text field.

2. Attach the Files:

  • Screenshots and other files are expected.

  • Maximum file size: 100 MB per file.

  • Maximum number of files: 10 per request.

Feedback form on the support page

Drop-down list of request categories