Web Service Error Codes
General Provisions¶
Errors Meaning¶
Erors denoting unsuccessful performance of one or another operation. Errors have a global context,
Warnings meaning either partial execution of the operation or a message about the impossibility to perform the operation according to the established business processes, which is not an error.
Error levels¶
MixVel API provides for 3 levels of error transmission::
Level 1: Envelope/Body/Error/
Includes errors related to:
-
Violation of the request format (fails to match the XSD scheme).
-
Authorization (request not authorized).
level 2: Mixvel_[AirShopping]RS/Error
Such errors appear if the request is not fully processed.
This includes errors related to logical check of a request and request processing results, such as:
- wrong departure dates;
- negative number of passengers;
- non-existent stations;
- missing content;
- etc.
Level 3 (Warning): Mixvel_[AirShopping]RS/Response/Warning
The request is processed, the result is submitted, but with a number of limitations.
Structures for Errors Transmission¶
MixVel API implements the following structure:
Picture 40
ErrorType — error logical type. Obtains meanings:
BadRequest — request error.
InternalServerError — error in the Mixvel API.
ProviderError is an error on the provider's side.
CanRetry — if it is possible to re-send the message. Takes values «true»/«false».
RetryAfter* — if CanRetry = true, the recommended number of seconds is indicated, after which it is necessary to resend the request.
TicketId —if Mixvel generates a ticket in the incident filing system, its identifier will be transmitted here.
Code — error code. Error codes are listed below in this manual.
DescText — a textual description of an error.
Errors code list¶
| № | ErrorCode | ErrorType | ErrorDesc |
| I. Auth | |||
| 1. | MIX-100100001 | BadRequest | InvalidUsernameOrPassword Wrong login or password |
| 2. | MIX-100100002 | BadRequest | AuthenticationFailed This functionality is not available to you. Please contact support to check your access |
| II. Common | |||
| 1. | MIX-100100006 | BadRequest | BadXmlRequest XML request not being recognised/resolved. + xmlExceptionMessage |
| 2. | MIX-100100005 | BadRequest | EnvelopeValidation The request structure does not match XSD ({errorLevel}): {validationEvent.Message} |
| 3. | MIX-100100004 | BadRequest | DictionaryItemNotFound Meaning ({standard}:{code}) of element {entityCode} missing from the codifiers. Refer to directories of MixVel |
| 4. | MIX-100100007 | BadRequest | OfferNotFound Suggestions ({string.Join(',', invalidOfferIds)}) are not found or expired |
| 5. | MIX-100100003 | BadRequest | OperationNotAllowed Method prohibited |
| 6. | MIX-100000001 | InternalServerError | OperationCancelledByUser Request canceled by user |
| 7. | MIX-100200004 | BadRequest | RequestNotSupportedByProvider Request does not supported by Provider: {requestError} |
| 8. | MIX-100100008 | BadRequest | RequestNotSupportedByProvider Specified currency '{currency}' is not supported |
| 9. | MIX-100100009 | BadRequest | CurrencyNotAllowed Specified currency '{currency}' is not set for this Department |
| 10. | MIX-100100010 | BadRequest | CurrencyNotAllowed No currency is set for this Department |
| 11. | MIX-100100011 | BadRequest | Concurrency Another operation is being performed in parallel on the requested resource. |
| 12. | MIX-100200002 | InternalServerError | InternalServiceError Internal service error. Contact technical support (malfunction № {mixvelTraceId}) |
| 13. | MIX-100200003 | BadRequest | OperationNotImplementedByProviderException Operation not supported by vendor |
| 14. | MIX-100200001 | InternalServerError | ServiceTemporarilyUnavailable Service is temporarily unavailable. Please try again in{retryAfterSec.ToString()} seconds |
| III. AirShopping | |||
| 1. | MIX-100102002 | BadRequest | UnsupportedRequest Search using Mixvel_LocationID is not currently supported. Repeat the request using IATA and TCH codes |
| 2. | MIX-100102003 | BadRequest | UnsupportedRequest Multiple entry of promotional codes is not currently supported |
| 3. | MIX-100102004 | BadRequest | UnsupportedRequest The total value of date ranges must not exceed {maxDateRange} |
| 4. | MIX-100102005 | BadRequest | UnsupportedRequest The number of infants allowed for free transportation exceeds the maximum number allowed per adult passenger |
| 5. | MIX-100102006 | BadRequest | UnsupportedRequest When specifying several ProgramCriteria, it is necessary to fill in OwnerCode for each program |
| 6. | MIX-100102007 | BadRequest | UnsupportedRequest Several ProgramCriteria are specified for one OwnerCode |
| 7. | MIX-100102008 | BadRequest | UnsupportedRequest To search by brand, you must additionally specify a filter by airline for each segment |
| 8. | MIX-100102009 | BadRequest | UnsupportedRequest OriginDestRefID {key} is not linked to OriginDestCriteria |
| 9. | MIX-100102010 | BadRequest | UnsupportedRequest The request does not indicate a single passenger (missing PaxList) |
| 10. | MIX-100102011 | BadRequest | UnsupportedRequest Passenger category not specified |
| 11. | MIX-100102001 | BadRequest | ViolateDepartureDate Past departure date range |
| 12. | MIX-100102002 | BadRequest | ViolateDepartureDate The departure date range is incorrect |
| 13. | MIX-100102012 | BadRequest | Simultaneous input is not allowed {nameof(ConnectionCriteriaType.MaximumConnectionQty)}='0' и {nameof(ConnectionCriteriaType.StationCriteria)} |
| IV. ServiceList | |||
| 1. | MIX-100104001 | BadRequest | UnsupportedRequest OfferRequest can only contain one Offer |
| V. OfferPrice | |||
| 1. | MIX-100103002 | BadRequest | PassengerNotFound Passengers with IDs '{string.Join(" ", paxIds)}' not found |
| 2. | MIX-100103001 | BadRequest | OfferIdIsNotActual Requested flights for OfferId {offerId} irrelevant. Try a different offer. |
| VI. OrderCreate | |||
| 1. | MIX-100107001 | BadRequest | OffersAlreadyReservedError These offers have already been booked: {offerIds} |
| 2. | MIX-100107002 | BadRequest | InconsistentRequestError The offer(s) ({offerIds}) in the request does not have a parent |
| 3. | MIX-100107003 | BadRequest | InconsistentRequestError Requested OfferItemId(s) {offerItemIds} are not part of the offer |
| 4. | MIX-100107004 | BadRequest | InconsistentRequestError The specified OfferItemId {offerItemIds} is not present in the request |
| 5. | MIX-100107005 | BadRequest | InconsistentRequestError The PaxSegmentRefID {remarkPaxSegmentId} specified in the remark was not found in the booked offer |
| 6. | MIX-100107006 | BadRequest | InconsistentRequestError The request does not include any phone number |
| 7. | MIX-100107007 | BadRequest | InconsistentRequestError The request does not indicate a single passenger contact (no ContactInfoList) |
| 8. | MIX-100107008 | BadRequest | InconsistentRequestError In a remark '{remarkType.ToString()}' {(isRequired ? "" : "Not ")}Passenger connection required |
| 9. | MIX-100107009 | BadRequest | InconsistentRequestError In a remark '{remarkType.ToString()}' {(isRequired ? "" : "Not ")}segment connection required |
| 10. | MIX-100107010 | BadRequest | InconsistentRequestError In a remark '{remarkType}' {(isRequired ? "required" : "prohibited")} custom text |
| 11. | MIX-100107011 | BadRequest | InconsistentRequestError For the loyalty program {loyalty} it is necessary to indicate PaxSegmentRefID |
| 12. | MIX-100107012 | BadRequest | InconsistentRequestError Bookings with one loyalty card for multiple offers are not currently supported |
| 13. | MIX-100107013 | BadRequest | InconsistentRequestError Offers use different forms of payment |
| VII. OrderChange | |||
| 1. | MIX-100109001 | BadRequest | EnvelopeValidation In the request structure OrderChange.Request.ChangeOrder.UpdateOrderItem it is permissible to indicate one of: AcceptOffer or DeleteOrderItemList. |
| 2. | MIX-100109002 | BadRequest | EnvelopeValidation Return operations are only possible for paid orders.. |
| 3. | MIX-100109003 | BadRequest | InconsistentRequestError Offer(s) ({offerIds}) belong to the other parent |
| 4. | MIX-100109004 | BadRequest | InconsistentRequestError Order(s) ({orderIds}) not found in the requested multicart |
| 5. | MIX-100109005 | BadRequest | InconsistentRequestError Order {orderId} is in the 'Completed' status. It is not possible to change the data of the specified passengers in the order. |
| 6. | MIX-100109006 | BadRequest | InconsistentRequestError The passenger category is not available for adding to the booking. |
| 7. | MIX-100109007 | BadRequest | InconsistentRequestError An error occurred while deleting passenger(s) data. The operation is not allowed. |
| 8. | MIX-100109008 | BadRequest | InconsistentRequestError This PaxID = '{paxId}' is not in the specified order |
| 9. | MIX-100109009 | BadRequest | InconsistentRequestError The given PaxID = '{paxId}' is doubled |
| 10. | MIX-100109010 | BadRequest | InconsistentRequestError Passenger contact ID given = '{contactId}' already specified in the order |
| 11. | MIX-100109011 | BadRequest | InconsistentRequestError The PaxRefID '{paxId}' specified in the remark was not found in the order |
| 12. | MIX-100109012 | BadRequest | InconsistentRequestError The PaxSegmentRefID '{paxSegmentId}' specified in the remark was not found in the order |
| 13. | MIX-100109013 | BadRequest | InconsistentRequestError The specified remark '{type}' ({text}) was not found in the order |
| 14. | MIX-100109014 | BadRequest | InconsistentRequestError The specified loyalty '{accountNumber}' was not found in the order. Execute OrderRetrieve to get the current order status |
| 15. | MIX-100109015 | BadRequest | InconsistentRequestError The document '{docTypeRef}' specified for modification was not found |
| 16. | MIX-100109016 | BadRequest | InconsistentRequestError The total cost of your refund calculation has changed. Repeat the calculation |
| 17. | MIX-100109017 | BadRequest | InconsistentRequestError Order '{orderId}' is not associated with passenger '{paxRefId}' |
| 18. | MIX-100109018 | BadRequest | InconsistentRequestError Manual return is only possible for all passengers of the order |
| 19. | MIX-100109019 | BadRequest | InconsistentRequestError The given PaxID = '{paxId}', PaxSegmentID = '{paxSegmentId}' is doubled |
| 20. | MIX-100109020 | BadRequest | InconsistentRequestError For a manual exchange/return operation, it is necessary to transfer the segments requested to OrderReshopRQ |
| 21. | MIX-100109021 | BadRequest | InconsistentRequestError The manual exchange/return estimate has been made for all order segments; please add cost details for the following segments: {string.Join(',', paxSegmentIds)} |
| 22. | MIX-100109022 | BadRequest | InconsistentRequestError It is forbidden to use negative values in manual return |
| 23. | MIX-100109023 | BadRequest | InconsistentRequestError It is forbidden to use '{nameof(TaxOperationType)}.{nameof(TaxOperationType.Move)}' in a manual return |
| 24. | MIX-100109024 | BadRequest | InconsistentRequestError Manual return is only possible for manual calculations |
| 25. | MIX-100109025 | BadRequest | InconsistentRequestError Automatic refund is only possible for calculations in automatic mode |
| 26. | MIX-100109026 | BadRequest | InconsistentRequestError OrderItem = '{orderItemRefId}' not associated with EMD |
| 27. | MIX-100109027 | BadRequest | InconsistentRequestError For a manual EMD return operation, it is necessary to transfer the OrderItem requested toOrderReshopRQ |
| 28. | MIX-100109028 | BadRequest | InconsistentRequestError The operation is not valid for OrderItemID: {string.Join(',', orderItemIds)} |
| 29. | MIX-100209 | BadRequest | InvalidSirenaUpgrade The price for upgrading the service class has changed. Please try to submit the request for this order again. |
| VIII. OrderCancel | |||
| 1. | MIX-100110003 | InconsistentRequestError | NoOrdersToCancel Coupon EMD for OrderItem = '{string.Join(',', orderItemIds)}' missing |
| 2. | MIX-1001100011 | BadRequest | NoOrdersToCancel The multicart does not contain orders available for cancellation |
| 3. | MIX-100110004 | BadRequest | NoOrdersToCancel The order does not contain EMD coupons available for cancellation |
| 4. | MIX-100110002 | BadRequest | OrderStatusMismatchError The order has been changed, use the OrderRetrieve method and repeat the request if necessary |
| IX. Reshop | |||
| 1. | MIX-100111007 | BadRequest | InconsistentRequestError No form of payment specified |
| 2. | MIX-100111001 | BadRequest | PartialRefundNotSupported Evaluation of return conditions is possible only for a fully paid Multicart |
| 3. | MIX-100111002 | BadRequest | OrderIsNotRefundable Order returns are not allowed |
| 4. | MIX-100111003 | BadRequest | PassengerNotFound Passenger {paxId} not found |
| 5. | MIX-100111004 | BadRequest | PassengerNotFound Payment for exchange is allowed only for one passenger |
| 6. | MIX-100111005 | BadRequest | OrderIsAlreadyRefunded Order {orderId} has already been returned |
| 7. | MIX-100111006 | BadRequest | MixOrderHasNoOrderToRefund There are no orders for return in Multicart {mixOrderId} |
| 8. | MIX-100111008 | BadRequest | InconsistentRequestError Document with type {docType} was not found on the passenger |
| 9. | MIX-100111009 | BadRequest | InconsistentRequestError This PaxSegmentID = '{paxSegmentRefId}' is duplicated |
| 10. | MIX-100111010 | BadRequest | InconsistentRequestError Order '{orderId}' does not have paid tickets for exchange |
| 11. | MIX-100111011 | BadRequest | InconsistentRequestError Order must be paid with '{orderId}' to evaluate return conditions |
| 12. | MIX-100111012 | BadRequest | InconsistentRequestError Specifying a form of payment when returning is prohibited |
| 13. | MIX-100111 | BadRequest | OrderUnPayed The order has not been paid. The service for upgrading the service class is not available. |
| 14. | MIX-100211 | BadRequest | InvalidUpgradeTime Error: the service for upgrading the service class is available no earlier than 24 hours before departure. |
| 15. | MIX-100212 | BadRequest | InvalidPricingForUpgrade The price for upgrading the service class has changed. Please try to submit the request for this order again. |
| 16. | MIX-100213 | BadRequest | NoSvcForUpgrade The service for upgrading the service class is not provided for this commercial offer. |
| 17. | MIX-100214 | BadRequest | NotEnoughSeats Upgrading the service class is not possible for all passengers in the order. Please try to split the order. |
| 18. | MIX-100215 | BadRequest | OfferHasExpired The offer's time limit has expired. Please try to start the procedure from the beginning. |
| 19. | MIX-100216 | BadRequest | CommonErrorUpgrade Failed to carry out the Upgrade procedure. Please start from the Mixvel_OrderReshopRQ stage or try again later. |
| 20. | MIX-100217 | BadRequest | InconsistentRequestError The requested OfferId {offerIds} does not belong to Upgrade. |
| 21. | MIX-100218 | BadRequest | InvalidUpgradeByMiles Upgrade with miles is not available. |
| 22. | MIX-100219 | BadRequest | NotEnoughQuotas The service for upgrading the service class cannot be provided because there is no quota for transporting an animal in a higher service class. |
| 23. | MIX-100220 | BadRequest | ConflictingServicesError0 The service for upgrading the service class cannot be processed because you have an incompatible service "ANIMAL IN NEIGHBORING SEAT." Please cancel this additional service and try to upgrade again. |
| 24. | MIX-100221 | BadRequest | ConflictingServicesError1 The service for upgrading the service class cannot be processed because you have an incompatible service "ADDITIONAL SEAT." Please cancel this additional service and try to upgrade again. |
| 25. | MIX-100222 | BadRequest | ConflictingServicesError2 The service for upgrading the service class cannot be processed because you have an incompatible service "CARRY-ON BAGGAGE." Please cancel this additional service and try to upgrade again. |
| 26. | MIX-100223 | BadRequest | ConflictingServicesError3 The service for upgrading the service class cannot be processed because you have an incompatible service "UNACCOMPANIED CHILD." Please cancel this additional service and try to upgrade again. |
| X. PriceCalendar | |||
| 1. | MIX-100006 | BadRequest | UnsupportedRequest FlightRequest can contain maximum 2 OriginDestCriteria |
| 2. | MIX-100006 | BadRequest | UnsupportedRequest Price calendar using Exclude filter is not currently supported |
| XI. OrderPayment | |||
| 1. | MIX-107004 | BadRequest | MixOrderNotAllowed The Order MixVel (ID = {mixOrderId}) submitted for payment does not correspond to the Order declared by the Agency |
| 2. | MIX-107005 | BadRequest | OrdersInFrozenState Order MixVel (ID = {mixOrderId}) in the process of payment |
| 3. | MIX-107007 | BadRequest | OrdersAlreadyPayedWithDifferentFop Flight segments have been canceled; Total value of your settlement for exchange has changed. Repeat calculation |
| 4. | MIX-112001 | BadRequest | MixOrderHasAlreadyBeenPaid There are no orders for payment in the multicart |
| 5. | MIX-107006 | BadRequest | HasUnconfirmedServices The order contains unconfirmed additional services, use the OrderRetrieve method to view it and repeat the request later |
| XII. PaymentValidation | |||
| 1. | MIX-107002 | BadRequest | InconsistentPaymentAmount Payment amount ({paymentSum}) does not correspond to the full amount MixOrder ({orderSum}) |
| 2. | MIX-107002 | BadRequest | InconsistentPaymentAmount The specified form of payment does not match the form of payment for the created MixOrder |
| 3. | MIX-107003 | BadRequest | InconsistentPaymentCurCodes Payment currency ({paymentCurCode}) does not match the currency MixOrder ({orderCurCode}) |
| 4. | MIX-111005 | BadRequest | NotPaymentRequest Payment request should not have PaxList specified |
| 5. | MIX-111005 | BadRequest | NotPaymentRequest Only full payment allowed |
| 6. | MIX-111005 | BadRequest | NotPaymentRequest For partial payment you must specify a list of orders |
| XIII. Common for orders | |||
| 1. | MIX-100005 | BadRequest | OrderNotFound Order {orderId} was not found or has expired |
| 2. | MIX-100005 | BadRequest | OrderNotFound Orders ({string.Join(',', orderIds)}) not found or expired |
| 3. | MIX-111001 | BadRequest | MixOrderNotFound Multicart {mixOrderId} not found |
| 4. | MIX-111003 | BadRequest | OrderNotFoundByTicket The order by ticket number {ticketNumber} was not found or has expired |
| 5. | MIX-111004 | BadRequest | OrdersNotInMixOrder The following orders are not included in the Multicart: {string.Join(',', invalidOrderIds)} |
-
Error "it isn't possible to get the seats": specifies that there are restrictions on booking made by the host. These restrictions are imposed by the airline.
-
Error «sale is prohibited»: specifies either the flight is closed or there are no seats. The answer also comes from the airline.