Web Service Error Codes
General Provisions¶
Errors Meaning¶
Erors denoting unsuccessful performance of one or another operation. Errors have a global context,
Warnings meaning either partial execution of the operation or a message about the impossibility to perform the operation according to the established business processes, which is not an error.
Error levels¶
MixVel API provides for 3 levels of error transmission::
Level 1: Envelope/Body/Error/
Includes errors related to:
-
Violation of the request format (fails to match the XSD scheme).
-
Authorization (request not authorized).
level 2: Mixvel_[AirShopping]RS/Error
Such errors appear if the request is not fully processed.
This includes errors related to logical check of a request and request processing results, such as:
- wrong departure dates;
- negative number of passengers;
- non-existent stations;
- missing content;
- etc.
Level 3 (Warning): Mixvel_[AirShopping]RS/Response/Warning
The request is processed, the result is submitted, but with a number of limitations.
Structures for Errors Transmission¶
MixVel API implements the following structure:
Picture 40
ErrorType — error logical type. Obtains meanings:
BadRequest — request error.
InternalServerError — error in the Mixvel API.
ProviderError is an error on the provider's side.
CanRetry — if it is possible to re-send the message. Takes values «true»/«false».
RetryAfter* — if CanRetry = true, the recommended number of seconds is indicated, after which it is necessary to resend the request.
TicketId —if Mixvel generates a ticket in the incident filing system, its identifier will be transmitted here.
Code — error code. Error codes are listed below in this manual.
DescText — a textual description of an error.
Errors code list¶
| № | ErrorCode | ErrorType | ErrorDesc |
| I. Auth | |||
| 1. | MIX-100100001 | BadRequest | InvalidUsernameOrPassword Wrong login or password |
| 2. | MIX-100100002 | BadRequest | AuthenticationFailed This functionality is not available to you. Please contact support to check your access |
| II. Common | |||
| 1. | MIX-100100006 | BadRequest | BadXmlRequest XML request not being recognised/resolved. + xmlExceptionMessage |
| 2. | MIX-100100005 | BadRequest | EnvelopeValidation The request structure does not match XSD ({errorLevel}): {validationEvent.Message} |
| 3. | MIX-100100004 | BadRequest | DictionaryItemNotFound Meaning ({standard}:{code}) of element {entityCode} missing from the codifiers. Refer to directories of MixVel |
| 4. | MIX-100100007 | BadRequest | OfferNotFound Suggestions ({string.Join(',', invalidOfferIds)}) are not found or expired |
| 5. | MIX-100100003 | BadRequest | OperationNotAllowed Method prohibited |
| 6. | MIX-100000001 | InternalServerError | OperationCancelledByUser Request canceled by user |
| 7. | MIX-100200004 | BadRequest | RequestNotSupportedByProvider Request does not supported by Provider: {requestError} |
| 8. | MIX-100100008 | BadRequest | RequestNotSupportedByProvider Specified currency '{currency}' is not supported |
| 9. | MIX-100100009 | BadRequest | CurrencyNotAllowed Specified currency '{currency}' is not set for this Department |
| 10. | MIX-100100010 | BadRequest | CurrencyNotAllowed No currency is set for this Department |
| 11. | MIX-100100011 | BadRequest | Concurrency Another operation is being performed in parallel on the requested resource. |
| 12. | MIX-100200002 | InternalServerError | InternalServiceError Internal service error. Contact technical support (malfunction № {mixvelTraceId}) |
| 13. | MIX-100200003 | BadRequest | OperationNotImplementedByProviderException Operation not supported by vendor |
| 14. | MIX-100200001 | InternalServerError | ServiceTemporarilyUnavailable Service is temporarily unavailable. Please try again in{retryAfterSec.ToString()} seconds |
| III. AirShopping | |||
| 1. | MIX-100102002 | BadRequest | UnsupportedRequest Search using Mixvel_LocationID is not currently supported. Repeat the request using IATA and TCH codes |
| 2. | MIX-100102003 | BadRequest | UnsupportedRequest Multiple entry of promotional codes is not currently supported |
| 3. | MIX-100102004 | BadRequest | UnsupportedRequest The total value of date ranges must not exceed {maxDateRange} |
| 4. | MIX-100102005 | BadRequest | UnsupportedRequest The number of infants allowed for free transportation exceeds the maximum number allowed per adult passenger |
| 5. | MIX-100102006 | BadRequest | UnsupportedRequest When specifying several ProgramCriteria, it is necessary to fill in OwnerCode for each program |
| 6. | MIX-100102007 | BadRequest | UnsupportedRequest Several ProgramCriteria are specified for one OwnerCode |
| 7. | MIX-100102008 | BadRequest | UnsupportedRequest To search by brand, you must additionally specify a filter by airline for each segment |
| 8. | MIX-100102009 | BadRequest | UnsupportedRequest OriginDestRefID {key} is not linked to OriginDestCriteria |
| 9. | MIX-100102010 | BadRequest | UnsupportedRequest The request does not indicate a single passenger (missing PaxList) |
| 10. | MIX-100102011 | BadRequest | UnsupportedRequest Passenger category not specified |
| 11. | MIX-100102001 | BadRequest | ViolateDepartureDate Past departure date range |
| 12. | MIX-100102002 | BadRequest | ViolateDepartureDate The departure date range is incorrect |
| 13. | MIX-100102012 | BadRequest | Simultaneous input is not allowed {nameof(ConnectionCriteriaType.MaximumConnectionQty)}='0' и {nameof(ConnectionCriteriaType.StationCriteria)} |
| IV. ServiceList | |||
| 1. | MIX-100104001 | BadRequest | UnsupportedRequest OfferRequest can only contain one Offer |
| V. OfferPrice | |||
| 1. | MIX-100103002 | BadRequest | PassengerNotFound Passengers with IDs '{string.Join(" ", paxIds)}' not found |
| 2. | MIX-100103001 | BadRequest | OfferIdIsNotActual Requested flights for OfferId {offerId} irrelevant. Try a different offer. |
| VI. OrderCreate | |||
| 1. | MIX-100107001 | BadRequest | OffersAlreadyReservedError These offers have already been booked: {offerIds} |
| 2. | MIX-100107002 | BadRequest | InconsistentRequestError The offer(s) ({offerIds}) in the request does not have a parent |
| 3. | MIX-100107003 | BadRequest | InconsistentRequestError Requested OfferItemId(s) {offerItemIds} are not part of the offer |
| 4. | MIX-100107004 | BadRequest | InconsistentRequestError The specified OfferItemId {offerItemIds} is not present in the request |
| 5. | MIX-100107005 | BadRequest | InconsistentRequestError The PaxSegmentRefID {remarkPaxSegmentId} specified in the remark was not found in the booked offer |
| 6. | MIX-100107006 | BadRequest | InconsistentRequestError The request does not include any phone number |
| 7. | MIX-100107007 | BadRequest | InconsistentRequestError The request does not indicate a single passenger contact (no ContactInfoList) |
| 8. | MIX-100107008 | BadRequest | InconsistentRequestError In a remark '{remarkType.ToString()}' {(isRequired ? "" : "Not ")}Passenger connection required |
| 9. | MIX-100107009 | BadRequest | InconsistentRequestError In a remark '{remarkType.ToString()}' {(isRequired ? "" : "Not ")}segment connection required |
| 10. | MIX-100107010 | BadRequest | InconsistentRequestError In a remark '{remarkType}' {(isRequired ? "required" : "prohibited")} custom text |
| 11. | MIX-100107011 | BadRequest | InconsistentRequestError For the loyalty program {loyalty} it is necessary to indicate PaxSegmentRefID |
| 12. | MIX-100107012 | BadRequest | InconsistentRequestError Bookings with one loyalty card for multiple offers are not currently supported |
| 13. | MIX-100107013 | BadRequest | InconsistentRequestError Offers use different forms of payment |
| VII. OrderChange | |||
| 1. | MIX-100109001 | BadRequest | EnvelopeValidation In the request structure OrderChange.Request.ChangeOrder.UpdateOrderItem it is permissible to indicate one of: AcceptOffer or DeleteOrderItemList. |
| 2. | MIX-100109002 | BadRequest | EnvelopeValidation Return operations are only possible for paid orders.. |
| 3. | MIX-100109003 | BadRequest | InconsistentRequestError Offer(s) ({offerIds}) belong to the other parent |
| 4. | MIX-100109004 | BadRequest | InconsistentRequestError Order(s) ({orderIds}) not found in the requested multicart |
| 5. | MIX-100109005 | BadRequest | InconsistentRequestError Order {orderId} is in the 'Completed' status. It is not possible to change the data of the specified passengers in the order. |
| 6. | MIX-100109006 | BadRequest | InconsistentRequestError The passenger category is not available for adding to the booking. |
| 7. | MIX-100109007 | BadRequest | InconsistentRequestError An error occurred while deleting passenger(s) data. The operation is not allowed. |
| 8. | MIX-100109008 | BadRequest | InconsistentRequestError This PaxID = '{paxId}' is not in the specified order |
| 9. | MIX-100109009 | BadRequest | InconsistentRequestError The given PaxID = '{paxId}' is doubled |
| 10. | MIX-100109010 | BadRequest | InconsistentRequestError Passenger contact ID given = '{contactId}' already specified in the order |
| 11. | MIX-100109011 | BadRequest | InconsistentRequestError The PaxRefID '{paxId}' specified in the remark was not found in the order |
| 12. | MIX-100109012 | BadRequest | InconsistentRequestError The PaxSegmentRefID '{paxSegmentId}' specified in the remark was not found in the order |
| 13. | MIX-100109013 | BadRequest | InconsistentRequestError The specified remark '{type}' ({text}) was not found in the order |
| 14. | MIX-100109014 | BadRequest | InconsistentRequestError The specified loyalty '{accountNumber}' was not found in the order. Execute OrderRetrieve to get the current order status |
| 15. | MIX-100109015 | BadRequest | InconsistentRequestError The document '{docTypeRef}' specified for modification was not found |
| 16. | MIX-100109016 | BadRequest | InconsistentRequestError The total cost of your refund calculation has changed. Repeat the calculation |
| 17. | MIX-100109017 | BadRequest | InconsistentRequestError Order '{orderId}' is not associated with passenger '{paxRefId}' |
| 18. | MIX-100109018 | BadRequest | InconsistentRequestError Manual return is only possible for all passengers of the order |
| 19. | MIX-100109019 | BadRequest | InconsistentRequestError The given PaxID = '{paxId}', PaxSegmentID = '{paxSegmentId}' is doubled |
| 20. | MIX-100109020 | BadRequest | InconsistentRequestError For a manual exchange/return operation, it is necessary to transfer the segments requested to OrderReshopRQ |
| 21. | MIX-100109021 | BadRequest | InconsistentRequestError The manual exchange/return estimate has been made for all order segments; please add cost details for the following segments: {string.Join(',', paxSegmentIds)} |
| 22. | MIX-100109022 | BadRequest | InconsistentRequestError It is forbidden to use negative values in manual return |
| 23. | MIX-100109023 | BadRequest | InconsistentRequestError It is forbidden to use '{nameof(TaxOperationType)}.{nameof(TaxOperationType.Move)}' in a manual return |
| 24. | MIX-100109024 | BadRequest | InconsistentRequestError Manual return is only possible for manual calculations |
| 25. | MIX-100109025 | BadRequest | InconsistentRequestError Automatic refund is only possible for calculations in automatic mode |
| 26. | MIX-100109026 | BadRequest | InconsistentRequestError OrderItem = '{orderItemRefId}' not associated with EMD |
| 27. | MIX-100109027 | BadRequest | InconsistentRequestError For a manual EMD return operation, it is necessary to transfer the OrderItem requested toOrderReshopRQ |
| 28. | MIX-100109028 | BadRequest | InconsistentRequestError The operation is not valid for OrderItemID: {string.Join(',', orderItemIds)} |
| VIII. OrderCancel | |||
| 1. | MIX-100110003 | InconsistentRequestError | NoOrdersToCancel Coupon EMD for OrderItem = '{string.Join(',', orderItemIds)}' missing |
| 2. | MIX-1001100011 | BadRequest | NoOrdersToCancel The multicart does not contain orders available for cancellation |
| 3. | MIX-100110004 | BadRequest | NoOrdersToCancel The order does not contain EMD coupons available for cancellation |
| 4. | MIX-100110002 | BadRequest | OrderStatusMismatchError The order has been changed, use the OrderRetrieve method and repeat the request if necessary |
| IX. Reshop | |||
| 1. | MIX-100111007 | BadRequest | InconsistentRequestError No form of payment specified |
| 2. | MIX-100111001 | BadRequest | PartialRefundNotSupported Evaluation of return conditions is possible only for a fully paid Multicart |
| 3. | MIX-100111002 | BadRequest | OrderIsNotRefundable Order returns are not allowed |
| 4. | MIX-100111003 | BadRequest | PassengerNotFound Passenger {paxId} not found |
| 5. | MIX-100111004 | BadRequest | PassengerNotFound Payment for exchange is allowed only for one passenger |
| 6. | MIX-100111005 | BadRequest | OrderIsAlreadyRefunded Order {orderId} has already been returned |
| 7. | MIX-100111006 | BadRequest | MixOrderHasNoOrderToRefund There are no orders for return in Multicart {mixOrderId} |
| 8. | MIX-100111008 | BadRequest | InconsistentRequestError Document with type {docType} was not found on the passenger |
| 9. | MIX-100111009 | BadRequest | InconsistentRequestError This PaxSegmentID = '{paxSegmentRefId}' is duplicated |
| 10. | MIX-100111010 | BadRequest | InconsistentRequestError Order '{orderId}' does not have paid tickets for exchange |
| 11. | MIX-100111011 | BadRequest | InconsistentRequestError Order must be paid with '{orderId}' to evaluate return conditions |
| 12. | MIX-100111012 | BadRequest | InconsistentRequestError Specifying a form of payment when returning is prohibited |
| X. PriceCalendar | |||
| 1. | MIX-100006 | BadRequest | UnsupportedRequest FlightRequest can contain maximum 2 OriginDestCriteria |
| 2. | MIX-100006 | BadRequest | UnsupportedRequest Price calendar using Exclude filter is not currently supported |
| XI. OrderPayment | |||
| 1. | MIX-107004 | BadRequest | MixOrderNotAllowed The Order MixVel (ID = {mixOrderId}) submitted for payment does not correspond to the Order declared by the Agency |
| 2. | MIX-107005 | BadRequest | OrdersInFrozenState Order MixVel (ID = {mixOrderId}) in the process of payment |
| 3. | MIX-107007 | BadRequest | OrdersAlreadyPayedWithDifferentFop Flight segments have been canceled; Total value of your settlement for exchange has changed. Repeat calculation |
| 4. | MIX-112001 | BadRequest | MixOrderHasAlreadyBeenPaid There are no orders for payment in the multicart |
| 5. | MIX-107006 | BadRequest | HasUnconfirmedServices The order contains unconfirmed additional services, use the OrderRetrieve method to view it and repeat the request later |
| XII. PaymentValidation | |||
| 1. | MIX-107002 | BadRequest | InconsistentPaymentAmount Payment amount ({paymentSum}) does not correspond to the full amount MixOrder ({orderSum}) |
| 2. | MIX-107002 | BadRequest | InconsistentPaymentAmount The specified form of payment does not match the form of payment for the created MixOrder |
| 3. | MIX-107003 | BadRequest | InconsistentPaymentCurCodes Payment currency ({paymentCurCode}) does not match the currency MixOrder ({orderCurCode}) |
| 4. | MIX-111005 | BadRequest | NotPaymentRequest Payment request should not have PaxList specified |
| 5. | MIX-111005 | BadRequest | NotPaymentRequest Only full payment allowed |
| 6. | MIX-111005 | BadRequest | NotPaymentRequest For partial payment you must specify a list of orders |
| XIII. Common for orders | |||
| 1. | MIX-100005 | BadRequest | OrderNotFound Order {orderId} was not found or has expired |
| 2. | MIX-100005 | BadRequest | OrderNotFound Orders ({string.Join(',', orderIds)}) not found or expired |
| 3. | MIX-111001 | BadRequest | MixOrderNotFound Multicart {mixOrderId} not found |
| 4. | MIX-111003 | BadRequest | OrderNotFoundByTicket The order by ticket number {ticketNumber} was not found or has expired |
| 5. | MIX-111004 | BadRequest | OrdersNotInMixOrder The following orders are not included in the Multicart: {string.Join(',', invalidOrderIds)} |
-
Error "it isn't possible to get the seats": specifies that there are restrictions on booking made by the host. These restrictions are imposed by the airline.
-
Error «sale is prohibited»: specifies either the flight is closed or there are no seats. The answer also comes from the airline.
